Debt Resolution: Sales

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This award is not eligible for Financial Aid

The Certificate of Completion (CCL) in Debt Resolution: Sales program is designed to provide students with the training required for employment in the debt settlement industry. Courses will cover an introduction to debt settlement, account procedures, and customer service with an opportunity for skills application.

Details

Field of Interest
Business, Entrepreneurialism, and Management
Degree Type
Certificate of Completion (CCL)
Academic Plan
Debt Resolution: Sales (CER)
Academic Plan Code
5905N
Total credits required
10
Catalog Year
2024-2025
Effective Term
Spring 2021
Admissions criteria

This program is offered through an educational partnership. Employment by the partnership organization is required for admission.

Notes

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better in all courses within the program.

What You'll Learn

This pathway map will help you gain the expertise needed to:

  1. Identify roles and responsibilities of the debt settlement customer service representative.
  2. Demonstrate effective communication and problem-solving skills.
  3. Use debt settlement terminology.
  4. Compare and contrast debt resolution options.
  5. Review account resources and legal services available to clients.
  6. Observe Fair Debt Collection Practices Act (FDCPA) rules.
  7. Respond to client inquiries and objections.
  8. Navigate client accounts.
  9. Complete account procedures.
  10. Identify deal submission prerequisites and procedures.

Successful completion of this certificate may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Arizona-based wages* for this certificate. Education requirements vary for the occupations listed below, so you may need further education or degrees in order to qualify for some of these jobs and earn the related salaries. Please visit with an academic advisor and/or program director for additional information. You can click on any occupation to view the detail regarding education level, wages, and employment information.

Customer Service Representatives

$38,100

* Career and wage information provided by Pipeline AZ using data, reports, and forecasts which are generated using government data sources. Sources

Course Sequence by Term

The following is the suggested course sequence by term. Please keep in mind:

  • Students should meet with an academic advisor to develop an individual education plan that meets their academic and career goals. Use the Degree Progress Report Tool in your Student Center to manage your plan.
  • The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
  • Initial course placement is determined by current district placement measures and/or completion of 100-200 level course and/or program requirements.
  • Degree and transfer seeking students may be required to successfully complete a MCCCD First Year Experience Course (FYE) within the first two semesters at a MCCCD College. Courses include FYE101 and FYE103. Course offerings will vary by college. See an academic, program, or faculty advisor for details.

Part-time Sequence

Part-time status is 11 credit hours or less.

Term 1

A sequence of suggested courses that should be taken during Term 1
Course Number Course Name Requisites Notes Credits
CSI155 Customer Service for Debt Settlement 3
CSI168 Introduction to Debt Resolution Sales 3
CSI174 Debt Resolution Sales Procedures 2

Term 2

A sequence of suggested courses that should be taken during Term 2
Course Number Course Name Requisites Notes Credits
CSI180 Debt Resolution Sales Practices 2
Disclaimer

Students must earn a grade of C or better in all courses within the program.

Course Sequence total credits may differ from the program information located on the MCCCD curriculum website due to program and system design.

This certificate is not eligible for Title IV Federal Financial Aid.

View MCCCD’s official curriculum documentation for additional details regarding the requirements of this award (https://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm11?id=159741).

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.